Frequently Asked Questions
General Community Questions
Q: Is the community pet friendly?
A: Yes.
Q: What types of floorplans do you offer?
A: One-bedrooms and two-bedrooms
Q: Where are you located?
A: 920 Westcott St. Houston, TX 77007
Q: What makes your community unique?
A: We have 36 different floorplans, with unique layouts. Amazing views of Downtown Houston from our 7th floor Skylounge. 7 retail spaces. We're also just minutes away from Memorial Park.
Q: Do you offer furnished units?
A: No.
Q: Is smoking permitted on the property?
A: No.
Leasing and Application Process
Q: How do I schedule a tour?
A: Call to speak with on-site team or talk or text with our automated services.
Q: What documents are required to apply?
A: Valid government-issued ID (driver's license, state ID, or passport), proof of income (pay statements, bank statement, tax returns, offer letters)
Q: What are the income or credit requirements?
A: Income requirement of 3x the monthly base rent.
Q: How do I apply?
A: https://elanmemorialpark.com/
Q: Is renters insurance required?
A: Yes.
Q: How long does the approval process take?
A: Up to 72 hours
Q: Do you offer short term leases?
A: No.
Q: Do you run background and credit checks?
A: Yes.
Pricing, Fees, & Deposits
Q: Which utilities are included in rent?
A: Additional utilities not included in rent, charged separately.
Q: What utilities am I responsible for?
A: Renters insurance and electricity
Q: When is rent due and what payment methods are accepted?
A: 1st-4th of the month. Online payment system or certified funds.
Move-In, Lease Terms
Q: What lease terms do you offer?
A: 12-15 month lease terms.
Q: What is required on move-in day?
A: Rent payment, proof of renters insurance, proof of electricity
Q: Do you allow subletting or lease transfers?
A: We do allow lease transfers as long as the new applicant qualifies.
Q: What is your move-out policy?
A: 60-day written notice to vacate.
Amenities & Lifestyle
Q: What amenities do you offer?A: Resort-style pool, clubhouse with billiards table and shuffle board, coffee bar, fitness center and skylounge
Q: Are amenities open 24/7?
A: Clubhouse and fitness center are open 24/7
Q: Can residents reserve amenity spaces for private events?
A: Residents can reserve the Skylounge for private events.
Q: Is Wi-Fi available in common areas?
A: Yes.
Q: Do you offer a guest suite for visitors, and what does it include?
A: No.
Q: Is parking available onsite?
A: Yes.
Q: Do you offer EV charging stations?
A: Yes.
Q: Is bike storage available?
A: Yes.
Q: How does package delivery work?
A: Packages are delivered to the Package Concierge Lockers.
Q: Are there resident events or community activities?
A: Yes.
Guests
Q: How do residents reserve the guest suite, and what is the nightly rate?
A: N/A
Q: Is guest parking avaiable?
A: Yes.
Q: How do guests access the building?
A: Residents can grant their guest access with the Butterfly App.
Accessibility
Q: Is the building accessible for individuals with disabilities?
A: Yes.
Q: Are amenities and common areas accessible?
A: Yes.
Q: Do you offer accessible parking spaces?
A: Yes.
Pets
Q: Do you allow pets?
A: Yes.
Q: Are there any breed restrictions?
A: Yes.
Q: How many pets are allowed per apartment?
A: 2
Q: Are service animals permitted?
A: Yes.
Q: Do you have pet amenities?
A: Yes, dog wash station.
Q: Is there a pet deposit or a pet rent?
A: Yes.
Neighborhood
Q: What neighborhood is the property located in?
A: Memorial Park/Rice Military
Q: What shops, restaurants, and grocery stores are nearby?
A: The building itself has a coffee shop, nail salon, hair salon, restaurant Atlantic Ocean and smoothie shop Rush Bowls. HEB is the closest grocery store.
Q: What schools are the property zoned to?
A: Pin Oak Middle, Hogg Middle School, Kinder High School for The Performing and Visual Arts
Q: What universities are close by?
A: University of Houston, University of St. Thomas, Rice University, TSU, UTHealth
Resident Resources
Q: How do I pay my rent?
A: Online resident portal or by certified funds
Q: How do I renew my lease?
A: Speaking to on-site team or through the resident portal
Q: How do I submit a maintenance request?
A: Through the resident portal or speaking with on-site team
Q: Is there an online portal for residents?
A: Yes.
Q: Do residents get partner perks or discounts?
A: Yes.
Q: Do you offer any services for remote workers?
A: No.